Support
Help with Sageon Creator, for TikTok Shop affiliates.
Get in touch
Email support@sageon.co.uk for anything that is broken, or creator@sageon.co.uk for feedback and requests. Both reach a person. Inside the app the same form is at Settings → Send feedback, which sends us the message along with your account email so we can find you.
Please say which device and which screen, and paste the wording of any error. It is usually the difference between one reply and four.
Subscriptions, billing and refunds
Subscriptions bought on iPhone or iPad are billed by Apple to your Apple Account and renew automatically until cancelled. To see, change or cancel one, open the Settings app → your name → Subscriptions. Cancelling stops the next renewal; the plan stays active until the end of the period you have already paid for.
Refunds for a purchase made through Apple are handled by Apple, not by us, at reportaproblem.apple.com. If you subscribed on our website instead, email support@sageon.co.uk and we will deal with it directly.
Your account
Forgotten your password? Use Forgot password on the sign-in screen and we will email you a reset link.
You can delete your account and everything in it from Settings → Delete account inside the app. Deleting the account does not cancel an Apple subscription - cancel that separately in the Settings app, or you will keep being billed for an account that no longer exists.
Reporting a script
Scripts are drafted by AI and are suggestions, not advice. If one produces something offensive, unsafe or wrong, use Report on the script itself, which sends it to us with the text attached. You are responsible for what you publish, so read a script before you film it.